Whether you are a member of staff (for Tearfund or a partner organisation), a beneficiary, or a member of the public, the following guidance will help you report any concerns you may have about the behaviour of Tearfund staff or representatives.      


Tearfund is committed to promoting the security and wellbeing of beneficiaries, volunteers and staff. In particular we are also committed to the safety, security and dignity of children, along with adults who are vulnerable and/or at risk.

Staff and representatives must ensure that their behaviour promotes and allows children and vulnerable adults/adults at risk to live free from:

  • Harm and Abuse - including physical, sexual (including sexual harassment) and emotional (including the abuse of power/trust and any form of coercion)
  • Physical & sexual exploitation
  • Neglect 
  • Discrimination 
  • Human Trafficking


Tearfund staff and representatives are required to understand the importance of safeguarding children and vulnerable adults/adults at risk by:

  • upholding the dignity and respect of children and vulnerable adults/adults at risk 
  • taking preventative steps to ensure a safe environment for children and vulnerable adults/adults at risk
  • responding quickly and appropriately to concerns raised.

Report concerns

Any allegation or concern regarding the abuse of a child or a vulnerable adult/adult at risk must be treated seriously and be reported within 24 hours of having been made aware of the issue/concern. A concern can arise when abusive behaviour is observed or suspected, when an allegation is made or disclosed, or where there are indicators (signs and symptoms) of suspected abuse on the victim.

There are two ways to report a concern:

1. Email directly to safeguarding@tearfund.nl 

2. Use our 24/7 Safecall service - both telephone and email – details can be found below. Please use the relevant local Safecall telephone number if you are concerned that the alleged victim is in imminent danger.

All calls and emails to Safecall are treated in complete confidence by an independent team, who will not disclose your name to Tearfund without your explicit permission. If you telephone, and wish to remain anonymous, Safecall will make follow up arrangements with you.

All concerns raised or reported with Safecall will be shared with Tearfund at a senior executive level, and will be investigated thoroughly. Action will be taken in line with our policies.


When someone discovers information which they believe shows serious malpractice, unacceptable behaviours, practices or wrongdoing by Tearfund staff and representatives - including staff working for our Partners, it is essential that the individual is able to report concerns internally without fear of reprisal, and independent of immediate line management.

The list below shows the types of malpractice or wrongdoing that should be reported. However this is not an exhaustive list:

  • fraud/theft or bribery has, will or is likely to take place.
  • a person has, will or is likely to abuse or exploit another a child or vulnerable adult/adult at risk - see the Safeguarding section above for further details.
  • a person has, will or is likely to engage in or facilitate the human trafficking of another person.
  • any other criminal or illegal activity has, will or is likely to take place.
  • the organisation – or a person within the organisation – has, will or is likely to engage in unacceptable fundraising practices.
  • a person has, will or is likely to endanger the health and safety of another person or the environment.
  • a person has, will or is likely to corrupt/abuse an organisational practice/procedure – e.g. within an operational programme, HR, Finance or Logistics.
  • a person has, will or is likely to do something illegal e.g. breach of contract, negligence, damage/misuse company property.
  • a person has, will or is likely to victimise another person – e.g. by using their position or authority within Tearfund to abuse/victimise another person.
  • a person has, will or is likely to behave in a way that is not in line with Tearfund’s expected behaviours.

If you have any concerns or allegations about the conduct of a Tearfund staff member of representative, including partner staff, please contact our whistleblowing channel where all comments will be dealt with in confidence. Issues will be investigated and action taken in line with Tearfund’s policies.

Phone: +31 30 69 69 600
E-mail: whistleblowing@tearfund.nl

Other concerns

We would also like to hear from you if you have any wider queries:

  • If you have broader questions or concerns about Tearfund’s work or ethos.
  • If you’re unhappy about an interaction you have had with anyone from, or connected to, Tearfund (apart from issues of Safeguarding or Whistleblowing, which are covered above).


These existing channels for reporting concerns will now be supplemented by the introduction of an independent whistleblowing service by telephone and email, for use when circumstances necessitate a different approach to reporting. This is in partnership with Safecall, an independent external reporting line, who provide an alternative professional and confidential means of reporting your concerns. All calls are treated in complete confidence by independent staff who will not disclose your name to Tearfund, without your express permission. If you phone and wish to remain anonymous Safecall will make follow-up arrangements with you.

Contacting Safecall

Please find Safecall's contact information below. 

Phone: +44 800 915 1571 
Website: www.safecall.co.uk/report
Email: tearfund@safecall.co.uk

Please note there are different contact numbers depending on where you are phoning from. Please use the local number for you. Find your local number here.

For English:

Protection and safeguarding complaints

Read more about our integrity commitments
Protection and safeguarding complaints


Read more about our whistleblowing policy