Applicability 

This privacy statement applies to the processing of:

  • The personal information supplied by donors, relations, staff members, job applicants, and volunteers; and
  • Data obtained from your visit to and use of our website.

 

Which data do we process and why? 

Tearfund maintains an administration in which personal data of relations is recorded. Relations are persons, companies or organizations which:

  • Have signed up to support Tearfund financially;
  • Have visited a Tearfund event;
  • Have signed up for a newsletter;
  • Are involved with one of our programs as a staff member and/or volunteer;
  • Have used a product or service;
  • Are applying for a job at Tearfund; or
  • Have left data on a Tearfund website (tearfund.nl, actie.tearfund.nl, Happietaria.nl, TheJusticeConference.nl, Nachtzonderdak.nl and Groengelovig.nl).


We collect (personal) data (name, address, town, country, telephone number, email address, cookies, date of birth and number of adults and children in a household) in order to:

  • Keep a donor administration;
  • Engage in marketing activities such as offering services, sending out newsletters, approaching people by telephone and other such activities. More information on this can be found below;
  • Organize meetings and events;
  • Conduct research and interview relations;
  • Register your settings and preferences concerning the use of the website;
  • Perform our company operations, such as entering into and acting on agreements;
  • Fulfill our legal obligations;
  • File data in our archives, where data is only used for legal procedures or for historic, statistic and scientific purposes.


In order to run a Happietaria, we collect additional data. The list below is an overview of all personal data that we process through the employee tool on rooster.happietaria.nl when you register as a volunteer:

  • First and last name;
  • Date of birth;
  • Address;
  • Phone number;
  • Email address;
  • Level of Dutch proficiency;
  • Native language;
  • Other personal data that you actively provide (for example by creating a profile, in correspondence or by phone);
  • Data about your activities on the website.
     

Tearfund collects personal data via the website, namely when you sign up for a newsletter, meeting or event, or when you submitting information as a donor, staff member or volunteer. 

Data obtained will never be made available to third parties for commercial purposes.

Telemarketing

  • By providing your telephone number and email address to Tearfund and giving your consent, you agree that we may contact you. We will contact you because we would like to tell you more about Tearfund’s work and how you can support us. You must be 18 years or older to do this. Tearfund will contact you within six months of providing your telephone number and email address.
  • Tearfund may also contact you by phone based on the ‘customer relationship’, which is based on the last donation date or participation in an event (maximum 36 months ago).
  • Tearfund may also contact you by phone to thank you for your donation(s), to explain what this pledge or individual donation means for Tearfund and to explain how you can further support our work.
  • Tearfund may also contact you by phone if you are a trial donor (‘proefdonateur’ in Dutch), before the agreed term of 12 months has expired. For more information about trial donations, please visit this page. 
     

Calls are made on behalf of Tearfund via phone number: +31 (0) 30 712 5560. 

Calls are made on weekdays from 9:00 to 21:00 On 5 December, 24 December and 4 May, calls will be made from 9:00 to 17:00 at the latest. On Saturdays, calls will be made from 10:00 to 14:00. 

No calls will be made on: Sundays, New Year’s Day, Easter Sunday and Easter Monday, King’s Day, Liberation Day, Ascension Day, Whit Sunday and Whit Monday, and Christmas Day and Boxing Day. 

If you wish to exercise your Right of Objection, we will process this request within two weeks.

Do you want to wish to withdraw your consent or view, change or delete your data? You can request access to the data we have recorded about you or have it changed or deleted at any time. You can report your changes by telephone to the Tearfund administration, which can be reached at +31 (0) 30 6969 600 (during office hours) or by e-mail: info@tearfund.nl

Have you given us your email address?  

If you have given your email address to Tearfund, as a subscriber to the newsletter, as a donor, or when requesting information, you will be informed by email. This way, you will be kept up to date about our work and achieved results. Occasionally, you will be asked for financial support, for instance in case of an emergency aid campaign.

To send out the email newsletters, Tearfund uses a system which gives insight into the way these emails are opened. We can also see whether you click the links in our email. This way, Tearfund is able to further optimize the information sent to you and better tailor it to your interests. Our registration system also makes it possible to compile selections, allowing us to approach specific groups.

Do you want to receive fewer or no messages from us? You can unsubscribe at any moment by contacting the Tearfund administration by calling +31 (0) 30 69 69 600 (during office hours) or by email at info@tearfund.nl.

Direct mail

If you make a donation through a Direct Mail (sent by post) through a bank transfer, we will connect this donation to the post sent to you through the payment reference. Afterwards, you will receive a thank you letter or a newsletter by post, in which we happily tell you about how we will spend your donation.

Do you want to receive less or no post from us? You can unsubscribe at any moment by contacting the Tearfund administration by calling +31 (0) 30 69 69 600 (during office hours) or by email at info@tearfund.nl.

Social Media

Tearfund uses social media to keep you up to date about our work and to inform you about upcoming activities. Tearfund is active on Facebook, Instagram, YouTube, LinkedIn, X and Threads. In order to show you targeted advertisements, we may use the options that social media platforms offer to advertise through them. You can opt out of Tearfund advertisements or change your preferences via the privacy settings of the platform.

How long do we keep your data? 

Tearfund keeps your personal data in accordance with legal requirements. The following retention periods are used:

  • Data from donors or others with a financial transaction towards Tearfund: minimum retention period: 7 years, maximum retention period: 7 years (starting date of retention period: from 1 January of the year after the last donation).
  • Data from persons connected to Tearfund without a financial transaction, such as visitors of free events or organisers of a Nacht zonder Dak: maximum retention period: 3 yearsmaximaal 3 jaar (starting date: the moment someone registers).
  • Data from Happietaria visitors and volunteers: maximum retention period: 3 years (starting date of retention period: after finishing the restaurant period).
  • Data from persons who have signed up for email communication: maximum retention period: 1 year (starting date of retention period: after opting out for emails).
  • Job application letters, forms, communication about the job application, certificates, and VOG: maximum retention period: 4 weeks without the candidate’s consent, 1 year with the candidate’s consent (starting date of retention period: at the termination of the application procedure).

 

Do you want to access, change or remove your personal data? 

You can request access to your personal data which is recorded by Tearfund and have this data changed or removed at any moment. You can change your personal data by contacting the Tearfund administration by calling +31 (0) 30 69 69 600 (during office hours) or by email at info@tearfund.nl. You can also contact our administration if you no longer wish to be informed of our activities. 

You can also send a request by post, containing your name, address, telephone number and a copy of a valid identification, addressed to the Tearfund administration, Joseph Haydnlaan 2a, 3533 AE Utrecht, Postal address: Postbus 8170, 3503 RD Utrecht.

How does Tearfund use cookies? 

Tearfund uses cookies on this website to ensure ease of use. In order to use the website, you need to accept our cookies. You do this by simply clicking ‘Agreed’. Below we will explain what cookies are and how we use these cookies. 

What is a cookie?   

A cookie is a small (temporary) file which is sent along with pages of this website and which is stored by the browser on the hard disc of your computer or mobile device. The information stored can be sent back to our server the next time you visit the website. This means you don’t have to keep filling in the same information, and it allows us to make our website increasingly user-friendly. These cookies have been used on websites around the world for years.

  1. Permanent cookies 
    Using permanent cookies, we can store your preferences so that you do not need to constantly inform us. For instance your agreement with this cookie policy. Permanent cookies can be removed via the browser.
  2. Session cookies 
    Using session cookies, we store the relevant data of your current website visit. This allows us to tailor our services to the browsing behavior of our visitors. These cookies are automatically deleted when you close the browser.

Other services that we use and that use cookies are:

  1. Google Analytics 
    Tearfund uses Google Analytics to analyze how visitors use the website and how we can optimize the website accordingly. Google can provide this information to third parties if legally obliged to do so. We have no influence over this. The information collected by Google is made as anonymous as possible and your IP-address is not provided. The information is transferred to and stored on servers in the United States by Google. Google undertakes to abide by the Privacy Shield Principles and is allied to the Privacy Shield Program of the United States Ministry of Trade. This means that there is adequate protection for the processing of any personal data. Tearfund is aware of the rulings of the European Court of Justice in this context.
  2. AddThis 
    Certain parts of the website can easily be promoted or shared on social media such as Facebook, Instagram or LinkedIn. This is made possible by using AddThis. If you want to know more about the cookie policy of AddThis, you can read about it here.
  3. YouTube 
    On this website Tearfund uses videos from YouTube. When you open the page containing a YouTube video, YouTube places cookies on your website or mobile device. If you want to know more about the cookie policy of YouTube, you can read about it here.

 

How do we protect your data? 

Tearfund has taken technical and organizational measures to protect personal data from loss or any form of unlawful processing. In this way we ensure that personal data is only accessible to employees who are authorized by their position and that personal data is only used for the purposes for which it has been obtained and for compatible purposes.

Do you have questions about our privacy policy? 

Tearfund maintains the right to alter the privacy policy. If you have questions on this policy, contact our Personal Data Protection Officer. Their contact information can be found at the end of this page.

Contact information 

Our contact information for questions / comments / complaints regarding the processing of personal data are:

Stichting Tearfund
Attn. Personal Data Protection Officer
Joseph Haydnlaan 2a
3533 AE Utrecht

Phone: +31 (0)30 69 69 600
Email: info@tearfund.nl

Postal address: Postbus 8170, 3503 RD UTRECHT

You will receive a reply within 10 working days. You are also authorized to file a complaint regarding the use of your personal data with the Autoriteit Persoonsgegevens (Personal Data Authority).

Privacy policy Stichting Tearfund, version: January 2025